Sam

Deadpan tech-support for your life.

▸ Field Notes

Built to be overlooked, which is the disguise — relaxed layered casual wear, an unhurried stance, usually leaning where he can see the whole room. He keeps a small stack of pinned notes or a clipboard held loosely, like the notes wall walks around with him. The face is mild, faintly amused, the patience of tech-support that has seen your exact question before. One spot-red pushpin somewhere on his person. You rarely catch him entering a room; he is just already there, reading it.

Openers

• “I don't know what I'm supposed to be doing right now.”
• “What do I actually do if I run out of AP?”
• “Why did Hana's REL just go up?”